Delivery & Shippings methods
The delivery conditions are valid for Italy and France.
The rates are calculated according to the country of shipment, and cover the costs of packaging and shipping.
Any order placed on the site www.maisonmofficiel.com from Monday to Saturday will be shipped within 48 hours.
An order requiring a preparation time (indicated in the description of the product) will be sent within 5 working days.
An order can be collected free of charge from the workshop by appointment, the shipping costs then being offered
with the code "HAPPYAIME"
The articles are sent in packaging adapted to the fragility of the products. Any damaged shipment cannot then be the responsibility of the seller. Please make sure to note as much information as possible about your address so that your order can be delivered. For example: name on the corresponding mailbox and doorbell, door code, building number, apartment, telephone number ... Any return to the sender for reason of incomplete or incorrect address will be re-sent at the expense of the buyer. Maison M Officiel uses the services of Italian postal service.
Orders are all shipped by parcel. It takes 5 to 10 working days for Europe.
Any possible overrun will not give rise to damages, withholding or cancellation of the order by the buyer.
In accordance with the provisions of article L.121-21 of the Consumer Code, the customer has a period of fourteen working days to exercise his right of withdrawal without having to justify reasons or pay penalties, at the exception of return costs. Returns must be made in their original condition and complete (packaging, accessories, instructions ...). In this context, the customer's responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. Maison M Officiel undertakes to carry out an exchange or refund (except return costs) within 30 days, if the conditions set out are met.
For any questions please send a mail to: hello.maisonmofficiel.com